This was my first experience with Southern Hyundai, I was using another dealership on peninsula due to I purchased my vehicle in VA Beach. I choose to come to this deal ship for my maintenance. Staff friendly and efficient.

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The Dealership is very clean and prompt with completing services. However, the Technicians are not friendly and come across as unconcerned and rude. The Technicians gives the impression that they don’t won’t to be bothered.

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Southern Hyundai provided great service. I like their honesty. Great people. Planning to come back again.

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He was very knowledgeable and took care of everything we needed! He kept us in the loop to what was going on with our vehicle!

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Always receive excellent service from all associates. It is a pleasure doing business with Southern Hyundai.

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There was no communication at all and I had to go to the store after multiple attempts of not being able to reach them and I had to reach out to corporate. They didn't even call to give me a loaner or let me know my vehicle was done

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I took my car in for a State Inspection and I needed repairs done. Larry kept me apprised of the work, costs and when my car would be ready.

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Quick. Efficient. I arrived early for my appointment and they were able to fix my recall early.

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Chris House at the main service desk is great Quick, efficient. Not much more to a say as it's only a 1-year old car.

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Very satisfied. They have provided excellent service since purchasing the vehicle. Best service from a dealership we have received.

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The staff was courteous and the service was efficient. My only suggestion is to make it clear if you're supposed to wait with your car when you arrive for the appointment or turn off the car and come in. I waited about ten minutes in my car until I decided to go into the service bay.

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Helpful friendly staff. More attention to details and better prep needed before handing car over to buyer is needed.

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Professional, friendly, expedite service Schedules are accommodating. The lounge area is clean. The service department is efficient.

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The recall items have taken forever to be completed in fact they still aren't t all corrected.

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I was happy with the oil change day of on Saturday, however I had to miss half days work on Monday due to low oil. I had to purchase a qt of oil to make it to dealership. I lost 240.00 that day because of the low oil. I then waited for 1 hr 45 minutes only to be told there was no leak even though they added a half quart on top of my quart. They did reimburse me for the quart of oil, but I lost money from work and nearly 2 hrs of my time I can't back. Not sure ... Read More

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DealerRater - Jun 19, 2026

I was happy with the oil change day of on Saturday, however I had to miss half days work on Monday due to low oil. I had to purchase a qt of oil to make it to dealership. I lost 240.00 that day because of the low oil. I then waited for 1 hr 45 minutes only to be told there was no leak even though they added a half quart on top of my quart. They did reimburse me for the quart of oil, but I lost money from work and nearly 2 hrs of my time I can't back. Not sure if the oil plug was not put on properly, but 1.5 it's low after an oil change is not acceptable.

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Excellent as always I was 45min early, my appt was fir 10:30 I thought it was for 10 am, vehicle wad serviced and I was out around 10:30

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I've been having issues with my car for months and the service department has been terribly uncommunicative. They were supposed to replace a cosmetic defect on my steering wheel of my new vehicle, but after doing so, somehow the horn stopped working. After repeated returns to the dealership and waiting weeks to get necessary parts, they not only didn't fix my original issue OR the new one until months later, but actually caused minor damage to my car that they also had to repair! All the while, I tried and failed to get in contact with the service ... Read More

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DealerRater - Jun 19, 2026

I've been having issues with my car for months and the service department has been terribly uncommunicative. They were supposed to replace a cosmetic defect on my steering wheel of my new vehicle, but after doing so, somehow the horn stopped working. After repeated returns to the dealership and waiting weeks to get necessary parts, they not only didn't fix my original issue OR the new one until months later, but actually caused minor damage to my car that they also had to repair! All the while, I tried and failed to get in contact with the service department via the number provided, and they almost never answer. I'm truly shocked and disappointed by the lack of quality and competence shown by this team.

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Everyone was very nice from the time I got there until I was finished. The service was excellent!

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Very helpful in an emergency Very helpful squeezing me in when I had an emergency repair pop up. They were able to get my car fixed in a timely manner.

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Did a great job in performing the work needed on my car in a courteous and timely manner.

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Staff had a bad attitude. They charge fees for engine-problem inspections while outside garages offer such checks free of charge.

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I enjoyed the condiment the place was very clean and the staff was excellent always

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Amazing service and great communication. The team really goes above and beyond to make the customer happy!

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Everyone was straight forward. Larry communicated well, was very timely with quotes, parts and service appointment. Great experience overall as usual.

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Everything went well and they found another recall on my vehicle and fixed that also

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Put air in my tires I do not remember the person name but he put air in my tires.

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The maintenance team is very good but no one answers the phone in the service Dept.

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It was a busy day in the service department but I felt I was still served in a timely manner. The availability of snacks and drinks is fantastic. It's a clean environment. The employees are courteous and friendly. I'm really happy I decided on a Hyundai vehicle again!

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They do a great job. I appreciate their value. I like the car too.?? I love you.??????

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Good customer service and nice waiting area Robert was very informative and helpful and very pleasant

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Overall good Our experience at the hyundai dealership with service was overall a good experience

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I got a nail in the tire on a brand new vehicle. Larry Fowler took me in check the tire and all is well. This is why I came back to Hyundai. I did not have an appointment, but he prioritized my business over everything. It was a pleasure.

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I got an airbag warning light with my wife and kids in the car on a long road trip. SHNN agreed to take a look on a Saturday with limited staff and no appointment, and got me back on the road within 30 minutes. Thank you, Larry, and thank you SHNN!

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Carter and his team went above and beyond to find me the exact car I wanted, including the color, interior, and trim!

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Excellent and fast I arrived little bit late but they were able to take me . They took the car for check and it was chance for me to wait in the lobby which has coffee and internet access to finish some work . Life is easy with you guys . Thanks

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Amazing ! Michael is the BEST !!

My experience at Southern dealership is always good. The wait time is reasonable. The service that I've received at Southern dealership each and every time I've taking my vehicle has been great.

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My experience was excellent! I asked some questions and Mr Chris answered all of them.

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Very professional through n truly want to resolve issues???? Felt my issues and concerns were important n attended to

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Worry free experience. Timely and professional. Loved that they noticed my inspection expired and went ahead and took care of that. Thumbs up all day

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Service person left without telling me my car was ready. Wasted an hour waiting. No one wears name tags visible so can't tell you who

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They always do good work I have been going there since 2005 they have always taken good care of me

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Wish there was a little more detail about what this appointment was since this was my first one. Especially since I had just replaced my wind shield wipers and then you replaced them as well.

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Great accommodating service and very professional. Have been very pleased overall with the service we have received over the past three years.

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I have no complaints when I bring ny car in for servicing or to be fixed

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Have no problems with the dealership, but the service on my vehicle was very poor. Had to take it back because they forgot to replace some stuff and now my vehicle is vibrating more than it ever has also not happy with contacting the dealership because every time I call and leave a voicemail, I don’t get through and I don’t have a phone number to reach anybody so I’ve had to go up to the dealership twice to find out the status of my car.

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Great Great experience got me right in and was out of the dealership before I got comfortable

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Great courteous service The service department representatives were very helpful. The waiting areas were comfortable and accommodating.

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Everyone is kind, friendly and helpful. Robert apologized for it taking longer than expected. Very sincere

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Everyone was extremely helpful with getting me into a new vehicle. The kindness absolutely radiates throughout the whole experience! If you’re looking for a smooth, honest and friendly car purchase here is the way to go. Best mention to Lamar and Chris B!

Marvin and Anton did a great job today helping me find a vehicle! They were both very open and helpful with the picking process . 10/10 would work with them again!!

I came in to browse the lot after considering a couple of different kinds of cars and wanted to check out the Tucson. My first contact was with Kevin who offered to set up an appointment with the next day at the office was about to close and offered to help with transportation as my last car had been totaled and that was a challenge. Due to unforeseen circumstances I was placed with Shayne the next day who was helpful without being pushy and did a great job getting us in a brand new car within our strict budget. Everyone ... Read More

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DealerRater - Jun 6, 2026

I came in to browse the lot after considering a couple of different kinds of cars and wanted to check out the Tucson. My first contact was with Kevin who offered to set up an appointment with the next day at the office was about to close and offered to help with transportation as my last car had been totaled and that was a challenge. Due to unforeseen circumstances I was placed with Shayne the next day who was helpful without being pushy and did a great job getting us in a brand new car within our strict budget. Everyone we dealt with including Carter and Anton was personable, respectful and professional. After test driving on Thursday we came back on Friday to do paperwork and were in and out in less than 2 hours. Probably the best car buying experience we've ever had!

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I told dealership when making the appointment and when arriving for the appointment that I would be waiting for it. I arrived as the first customer of the day for a lube and filter change and tire rotation and to fix loose hardware in the lift gate. The vehicle wasn't touched for nearly 2 hours when the car sent a notification to my BlueLink app that the doors were unlocked. The total time I spent at the dealership was 3+ hours. I wasn't informed of the status until I inquired on my own. To be fair, when my car was ... Read More

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DealerRater - Jun 6, 2026

I told dealership when making the appointment and when arriving for the appointment that I would be waiting for it. I arrived as the first customer of the day for a lube and filter change and tire rotation and to fix loose hardware in the lift gate. The vehicle wasn't touched for nearly 2 hours when the car sent a notification to my BlueLink app that the doors were unlocked. The total time I spent at the dealership was 3+ hours. I wasn't informed of the status until I inquired on my own. To be fair, when my car was complete and I was completing the paperwork it was then explained that the dealership was short on technicians that day and Mr. Bradford gifted me the front wiper blades I had requested. I do believe (and hope) this was an anomaly as the service I've received at this location throughout the years has been world class and one of the primary reasons for deciding to purchase this vehicle there.

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Greeted almost immediately. Fast friendly service. Excellent waiting area. Dealership was very clean and updated.

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My interactions with this service department, and actually all the employees I have met there, have always been positive. Everyone has been kind, courteous and attentive. I have full confidence in the service department. They are always responsive and prompt.

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Quick and efficient. Mr. Bradford answered my questions and sent me on my way. I came into the dealership and was met by Mr. Bradford. My car immediately went back and was returned in under an hour despite the number of people in the waiting room

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I thought I had an appointment but I guess when I booked it online it didn't go through but the gentleman who waited on me still waited on me.

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Good experience but a written diagnostic report was not given to me with all the check points of the inspection

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Salespeople were very personable and informative! Anton and Joel made the process simple.

Great experence I will be back in the future for service when I need it.

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Friendly staff, very communicative. Quicker than expected Explained everything that was wrong with my car with me, and what my options are. He didn't make me feel pressured to make a decision right away.

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Robert is wonderful to work with. He and th service manager Derrick take wonderful care of me every time I am there!

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Poor communication. Was not informed when my car was ready. Called about the status of my vehicle and they said they did not know where my car was.

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Everything was great Everything was great the tech was amazing and did a great job with the oil change

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I drove in the service lane and was promptly greeted. We went over the service that I needed and he told me that it would be done as quickly as possible and showed me to the waiting area where I fixed an amazing cup of coffee and was able to work from my laptop at the comfortable work station. When my service was complete Chris came to me, explained what they did & walked me to my vehicle.

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NA I have nothing to say for this field of the survey so that is all

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Awesome service always do my maintenance with them

Timely and professional Don't tell me what to do chat bot, or I won't answer

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1st time I had been there but everything was nice Chairs were comfortable and not a long wait.

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My appointment was for 11:30 am and my car wasn't ready until after 2:00. When I got to my car there was no sticker nor paperwork. I had to return to the service area for these items. They were not ready and I had to wait for them.

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Brought the car in for state inspection and it was done quickly and without any issues.

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Excellent and timely service. Couldn't recommend them anymore I would always go to them for service needs

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Walked in on a Saturday afternoon, I did not have an appointment so was prepared for sitting and waiting for hours for a state inspection. To my surprise, and pleasure, I was out in less than 40 minutes! Everyone was pleasant and happy to help. Not sure why I was surprised, it is always a pleasant experience!

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I’m very pleased with my experience at this dealership. I walked away with what I wanted. Joel, Justin and Chris B. were great to work with and wanted nothing more than to make me happy

First trip to a dealer. Had a great experience. Shayne and Chris B. We’re super helpful

From entrance to exit, the experience was very pleasurable. Polite and caring staff. I arrived very early due to the distance I had to drive to get there. They let me register early. They also completed the service early, even before I was due to meet my appointment. Well done.

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Met all my expectations and answered all my questions in a friendly and courteous manner.

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Larry Fowler has been a pleasure to work with and does a great job getting me in and out as fast as possible.

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I was terrified after losing my Service advisor. Jeff, but Mr. Powell was very nice, professional, and took care of my vehicle.

I appreciate the care and professionalism of the staff showed me. They made me feel like I was valued customer.

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Very pleasant experience with everyone. Everything was explained in detail and I was confident I got the best deal possible.

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Very poor communication - Had appointment for 8:45 dropped car off the day before - had to call 3x leave messages with call center and then finally at 3:30 Robert called saying car was just looked at - What if I was waiting there - Then they had to order parts that didn't come Till Tuesday of the following week - No one called me I had to Keep calling them to get updated status of My vechicle

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Joel, Anton and Chris made the shopping experience great

My experience at Southern Hyundai Newport News was great. My salesperson Judy Lopez was excellent. She was professional, friendly, and very knowledgeable about the vehicle we were interested in. She gave us a detailed information about the vehicle features during our test drive. She made sure that all our concerns were addressed. Thank you Judy. The F&I Business Manager Anton Smith did an excellent job providing all the different financing options along with the service package available. He over the contract line by line to much sure we understood the terms of the contract. The entire process was ... Read More

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Google - May 29, 2026

My experience at Southern Hyundai Newport News was great. My salesperson Judy Lopez was excellent. She was professional, friendly, and very knowledgeable about the vehicle we were interested in. She gave us a detailed information about the vehicle features during our test drive. She made sure that all our concerns were addressed. Thank you Judy. The F&I Business Manager Anton Smith did an excellent job providing all the different financing options along with the service package available. He over the contract line by line to much sure we understood the terms of the contract. The entire process was handled professionally in exceptional time. I like to thank the entire staff and managers for providing an excellent car buying experience.

Robert was very professional, helpful and took care of my car services in a timely manners

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Very professional. Always prompt & efficient. Always a good experience at Southern Hyundai Newport News.

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Have been buying and having cars serviced here for years but after my last experience I will never go back !!

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It a wonderful place to drop your vehicle off and great customer service and very pleasant people to talk with

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Wonderful customer service! Wonderful people to buy a car from! Thank you Marvin Abram for making my car buying experience pleasant and a breeze! Thank you Anton Smith for continuing to make my experience pleasant and a breeze while finishing up the final details! I would definitely recommend this dealership to everyone!

The service department got me in and out as promised for my state inspection. Painless and no charge

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My appointment ran smoothly and the work was done timely. I was very pleased with my experience.

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Always polite and helpful. Waiting area was comfy and clean I always feel welcomed by everyone

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No frills with an honest price. Accommodating That is all I have at this time.

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The service is always good. They take the time to check out my car and make sure everything is working properly.

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Southern Hyundai provides the best service you can get. Everyone is kind and professional. Highly recommend!

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They were very attentive and professional. I will definitely return for future needs. I would recommend this dealership to friends.

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Visiting family in Yorktown when the dashboard went black. Had to return to NY on the weekend and Robert was kind, courteous and professional to look at the problem on Friday (without an appointment) when the dash came back on (for no reason apparently) but got us home n schedule. It's nice to find people like Robert at a dealership!!

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⭐⭐⭐⭐⭐ We recently purchased a vehicle from Southern Hyundai, located at 12872 Jefferson Ave, Newport News, VA, and we could not be more pleased with our experience! From the moment we walked through the doors, we were treated with kindness, respect, and genuine care. A very special thank you to Joel Washington, our salesman, and Christopher Beck, Finance Director. They were absolutely phenomenal—friendly, courteous, professional, patient, knowledgeable, and truly customer-focused. This dealership has such a warm, family-oriented atmosphere that immediately made us feel comfortable and welcomed. What impressed us the most was how smooth and stress-free the process was. No pressure, ... Read More

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Google - May 26, 2026

⭐⭐⭐⭐⭐ We recently purchased a vehicle from Southern Hyundai, located at 12872 Jefferson Ave, Newport News, VA, and we could not be more pleased with our experience! From the moment we walked through the doors, we were treated with kindness, respect, and genuine care. A very special thank you to Joel Washington, our salesman, and Christopher Beck, Finance Director. They were absolutely phenomenal—friendly, courteous, professional, patient, knowledgeable, and truly customer-focused. This dealership has such a warm, family-oriented atmosphere that immediately made us feel comfortable and welcomed. What impressed us the most was how smooth and stress-free the process was. No pressure, no hassle, no gimmicks—just honest, exceptional service. Joel and Chris worked diligently to make everything happen, and to our surprise, we were in and out, driving our new vehicle in about 3 hours tops! Without a doubt, this was the most professional and enjoyable car-buying experience we have ever had. We left feeling valued, appreciated, and completely satisfied customers. If you are looking for a trustworthy, no-hassle dealership with an outstanding team, we highly recommend Joel Washington and Christopher Beck at Southern Hyundai. You will not regret it!

Shoutout to Joel and Chris B at Southern Hyundai Newport News! I originally came in just to support my sister while she looked for a car, and somehow I ended up walking out with a brand new car myself! They were so quick, kind, and able to get me financed with no hassle. The whole experience felt smooth and stress-free. What I appreciated most was how professional and genuine they were — not pushy or conniving like some dealerships can be. You can go anywhere to buy a car, but the customer service here really stands out. I definitely recommend working ... Read More

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Google - May 25, 2026

Shoutout to Joel and Chris B at Southern Hyundai Newport News! I originally came in just to support my sister while she looked for a car, and somehow I ended up walking out with a brand new car myself! They were so quick, kind, and able to get me financed with no hassle. The whole experience felt smooth and stress-free. What I appreciated most was how professional and genuine they were — not pushy or conniving like some dealerships can be. You can go anywhere to buy a car, but the customer service here really stands out. I definitely recommend working with Joel and Chris B if you’re looking for a great car-buying experience!