My wait time was longer than expected but service is always wonderful. That is why I keep coming back.

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Exceptions service. Always in and out without too much delay. Problems are always solved in a timely manner and the staff is remarkably understanding and caring.

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Very helpful Very helpful and the staff was very friendly Very helpful and the staff was very friendly and fast service

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Was okay but I was told that my Southern purchase would go on my record so that I don't get charged for oil and I still get written up to pay for oil

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Professional environment coupled with great service. Two services completed in just over an hour. Always a good experience here.

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Anna and Chris B were amazing. The took time to explain everything clearly.

Anna and Chris B were super helpful and nice throughout the whole process. I didn’t feel pressured to do anything I was comfortable with. Highly recommend.

I like their service for Hyundai car. But last week when I called the service dept, he(sounds like he) said they do auto glass repair to come get estimate. But when I stop by the service desk, the real person said no glass work. We suspect the AI response answering machine?? If you use the AI service on your chatbot or customer service, they are not working properly, wasting my time

Professional, easy to with with, great service and personality. Shane, Justin, and Megan were all great

Joel and Megan were amazing. I had a great experience purchasing my vehicle with them.

Schedule an appointment and have to wait hours before they even start to service your car. What’s the point of being able to pick the time that suits you if they will just work on it when they get ready. Do not make time slots if you cannot have my services start at that time or within a certain time frame.

I had a really great experience at Hyundai today. My salesperson, Albert, was amazing from start to finish. I told him exactly what I was looking for and what my budget was, and he respected both. He never tried to push me into something I didn’t want or couldn’t afford, and he worked with me to make sure I stayed within my price range. Albert was also very attentive throughout the entire process. He made sure I had water and gum, rode along with me, asked questions to understand what I actually wanted, and made the whole experience ... Read More

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Google - Oct 3, 2026

I had a really great experience at Hyundai today. My salesperson, Albert, was amazing from start to finish. I told him exactly what I was looking for and what my budget was, and he respected both. He never tried to push me into something I didn’t want or couldn’t afford, and he worked with me to make sure I stayed within my price range. Albert was also very attentive throughout the entire process. He made sure I had water and gum, rode along with me, asked questions to understand what I actually wanted, and made the whole experience feel comfortable instead of stressful or pressured. Management was just as helpful and professional, and Chris B. in finance was great as well. Everyone worked together to make sure my needs were met and that I felt comfortable with the deal. I really appreciated the honesty, patience, and customer service. Albert truly did his thing, and I would definitely recommend him and the team to anyone looking for a vehicle. Thank you all for making this such a positive car-buying experience!

Entire staff was beyond exception, from start to finish. Smoothest transaction that I’ve had with a vehicle purchase in a very long time. Albert and Anton are both top tier in their roles, would highly recommend these gentleman. Thanks for the wonderful experience and looking forward to being part of the Hyundai family!

Joel,Justin,Anton That was the team that we worked with and the operation was smooth and efficient. I appreciate their down time earth nature and expeditiously setting up and getting the vehicle transported to their dealership.

Excellent experience all around. Shayne, Justin, and Chris B made everything efficient and stress-free.

I purchased a Hyundai Santa Fe, I worked with Ray our sales person who was amazing in showing us the options and comparable suv ( even outside of Hyundai type cars). Justin the manager worked with us on all the different options and discounts we qualified for. Chris the financial guy made everything easy and explained everything and made the sale process quick and easy

I went in with a problem with my vehicle and to get it inspected. Although they weren't able to duplicate the problem, everyone was professional and friendly. Their lounge area, although small, provided adequate room and outlets for me to work on my computer. And their state-of-the-art coffee machine and variety of snacks were exactly what was needed for a very early morning appointment. They completed the work relatively quickly. The only slight negative is they don't have a car wash like my local dealership. I would go back there again.

I came in 09/22/2026 looking for a vehicle because my car was totaled about a month ago and I’m still waiting on the insurance companies to handle the gap process. I spoke to Joel and explained my situation. He said we will get you in something, but I can’t lie I was skeptical. Came back the next day to do some test drives, found a couple that I liked, and basically sat and played the waiting game. The one I preferred, I couldn’t get but Anton asked me if I liked the other car too. I said yes, ... Read More

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Google - Sep 23, 2026

I came in 09/22/2026 looking for a vehicle because my car was totaled about a month ago and I’m still waiting on the insurance companies to handle the gap process. I spoke to Joel and explained my situation. He said we will get you in something, but I can’t lie I was skeptical. Came back the next day to do some test drives, found a couple that I liked, and basically sat and played the waiting game. The one I preferred, I couldn’t get but Anton asked me if I liked the other car too. I said yes, the preferred car was just bigger. Anton later came back and said that I was approved for the second car, 0 money down!!! The way I cried in that office and the payments weren’t expensive!!! Joel and Anton were awesome and I highly recommend working them if you ever need a vehicle!!

If you need to sell your car, come here! Candice, Logan, and Chris absolutely killed it for us and got us the best deal possible. They were kind, they didn’t push or put pressure on us, and really felt genuine about wanting to help us. If I had another car to sell, I would come here every time.

We were selling our car. The team was outstanding! Not pushy, helpful, and quick. Was willing to try to get us the best offer.

I had a smooth and very informative experience here, belle was eager to get me into multiple cars to test out various features and got me answers for everything I asked about. On the finance side Chris B. Was good at explaining the different add ons to the warranties and coverages and pleasant to work with. Although my interaction with Justin was short it was still pleasant. In total it was a smooth process and I left with a car that had the features I wanted and then some.

Absolutely unacceptable. I brought my Hyundai in for a basic oil change. No tire rotation. No additional maintenance. Just an oil change. My bill was $181. When I questioned it, I was told it was because they used full synthetic oil. Seriously? Full synthetic oil is completely normal on modern vehicles. I don't pay $181 for full synthetic oil changes on my BMW, Lincoln, or Chevy Suburban, yet somehow a basic Hyundai oil change at Southern Hyundai costs that much. My Hyundai dealer in Tampa charges me around $50, and another Hyundai dealership right down the road here advertises an oil change ... Read More

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Yelp - Sep 18, 2026

Absolutely unacceptable. I brought my Hyundai in for a basic oil change. No tire rotation. No additional maintenance. Just an oil change. My bill was $181. When I questioned it, I was told it was because they used full synthetic oil. Seriously? Full synthetic oil is completely normal on modern vehicles. I don't pay $181 for full synthetic oil changes on my BMW, Lincoln, or Chevy Suburban, yet somehow a basic Hyundai oil change at Southern Hyundai costs that much. My Hyundai dealer in Tampa charges me around $50, and another Hyundai dealership right down the road here advertises an oil change for around $69. So blaming this on "full synthetic" does absolutely nothing to justify the price. In my opinion, $181 for a basic oil change is grossly excessive and completely out of line with what customers should reasonably expect. I walked out feeling taken advantage of, and the explanation afterward only made it worse. The issue isn't that I can't afford $181. The issue is that I expect a dealership to operate with some level of fairness and transparency. If you can't trust a dealership on something as simple as an oil change, why would you trust them with a major repair? If you service your vehicle here, get the full price in writing before they touch your car. I will absolutely not be back.

Absolutely unacceptable. I brought my Hyundai in for a basic oil change. No tire rotation. No additional maintenance. Just an oil change. My bill was $181. When I questioned it, I was told it was because they used full synthetic oil. Seriously? Full synthetic oil is completely normal on modern vehicles. I don’t pay $181 for full synthetic oil changes on my BMW, Lincoln, or Chevy Suburban, yet somehow a basic Hyundai oil change at Southern Hyundai costs that much. My Hyundai dealer in Tampa charges me around $50, and another Hyundai dealership right down the road here advertises an oil change ... Read More

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Google - Sep 18, 2026

Absolutely unacceptable. I brought my Hyundai in for a basic oil change. No tire rotation. No additional maintenance. Just an oil change. My bill was $181. When I questioned it, I was told it was because they used full synthetic oil. Seriously? Full synthetic oil is completely normal on modern vehicles. I don’t pay $181 for full synthetic oil changes on my BMW, Lincoln, or Chevy Suburban, yet somehow a basic Hyundai oil change at Southern Hyundai costs that much. My Hyundai dealer in Tampa charges me around $50, and another Hyundai dealership right down the road here advertises an oil change for around $69. So blaming this on “full synthetic” does absolutely nothing to justify the price. In my opinion, $181 for a basic oil change is grossly excessive and completely out of line with what customers should reasonably expect. I walked out feeling taken advantage of, and the explanation afterward only made it worse. The issue isn’t that I can’t afford $181. The issue is that I expect a dealership to operate with some level of fairness and transparency. If you can’t trust a dealership on something as simple as an oil change, why would you trust them with a major repair? If you service your vehicle here, get the full price in writing before they touch your car. I will absolutely not be back.

Absolutely unacceptable. I brought my Hyundai in for a basic oil change. No tire rotation. No additional maintenance. Just an oil change. My bill was $181. When I questioned it, I was told it was because they used full synthetic oil. Seriously? Full synthetic oil is completely normal on modern vehicles. I don’t pay $181 for full synthetic oil changes on my BMW, Lincoln, or Chevy Suburban, yet somehow a basic Hyundai oil change at Southern Hyundai costs that much. My Hyundai dealer in Tampa charges me around $50, and another Hyundai dealership right down the road here advertises an oil change ... Read More

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DealerRater - Sep 18, 2026

Absolutely unacceptable. I brought my Hyundai in for a basic oil change. No tire rotation. No additional maintenance. Just an oil change. My bill was $181. When I questioned it, I was told it was because they used full synthetic oil. Seriously? Full synthetic oil is completely normal on modern vehicles. I don’t pay $181 for full synthetic oil changes on my BMW, Lincoln, or Chevy Suburban, yet somehow a basic Hyundai oil change at Southern Hyundai costs that much. My Hyundai dealer in Tampa charges me around $50, and another Hyundai dealership right down the road here advertises an oil change for around $69. So blaming this on “full synthetic” does absolutely nothing to justify the price. In my opinion, $181 for a basic oil change is grossly excessive and completely out of line with what customers should reasonably expect. I walked out feeling taken advantage of, and the explanation afterward only made it worse. The issue isn’t that I can’t afford $181. The issue is that I expect a dealership to operate with some level of fairness and transparency. If you can’t trust a dealership on something as simple as an oil change, why would you trust them with a major repair? If you service your vehicle here, get the full price in writing before they touch your car. I will absolutely not be back.

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So Amazing 👏 🤩 Very welcoming and It feels like home 🏡. Service is incredible, The People are so Kind and straight to business 😀.

I dropped my 2013 Hyundai Sonata at Southern Hyundai's Auto Service Department at approximately 4:30 PM on the afternoon of Sunday, August 16 for a Monday, August 17 appointment at 9:15 AM for an issue that was causing my airbag light to stay illuminated in my instrument cluster. I received a confirmation voicemail at 7:16 AM on August 17 stating that the vehicle had been checked in. At 3:24 PM on August 17, I received another voicemail stating that the vehicle has not been take back into the garage and there was no one to look at the vehicle due to people calling out. After hearing nothing from ... Read More

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Google - Sep 2, 2026

I dropped my 2013 Hyundai Sonata at Southern Hyundai's Auto Service Department at approximately 4:30 PM on the afternoon of Sunday, August 16 for a Monday, August 17 appointment at 9:15 AM for an issue that was causing my airbag light to stay illuminated in my instrument cluster. I received a confirmation voicemail at 7:16 AM on August 17 stating that the vehicle had been checked in. At 3:24 PM on August 17, I received another voicemail stating that the vehicle has not been take back into the garage and there was no one to look at the vehicle due to people calling out. After hearing nothing from that time until noon on August 18, I called Southern Hyundai's Auto Service Department at 12:21 PM to inquire about the status of the vehicle. I was told the vehicle still had not been looked at, and someone would be looking at it that afternoon. I received a text message from Southern Hyundai at 3:12 PM with the results of their inspection and recommendations. The time on the report was 2:45 PM, and listed suggested services totaling $780.23, in addition to the fix for the original issue which cost $712.33 before shop charges and tax. I responded to the recommendations and requested only the original issue be resolved. At 3:52 PM, I received a phone call saying my car was ready. For a 9:15 AM appointment to not have a diagnostic done on the same day that it was checked in, and for a fix that took less than an hour based on the time I was notified of the cost to the time I was notified it was fixed, coupled with the lack of communication, I consider this very poor service.

Went in for a oil change and it took 2hrs. I had a appointment for 10:00 no one came out to update me that they were running behind. After 1hr I went up to ask how much longer for my car? I was told that it was 4 people ahead of me and they were running behind. I stated just give me my car I will get it somewhere else. He said ok then c ame back and said it was on the rack! I said ok and from t hat point it was another 1hr.

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I have purchased 6 vehicles from this dealership wit Lamar Gresham being our salesman...He was awesome every time we were there and the buying process is great!!! The only negative i have is service and trying to schedule oul changes...sometimes I've gone a week trying to schedule an oul change and has even had to contact Lamar on occasions to assist...then after Im there for the oul change I sit and wait almost three hrs which to me is a lengthy amount of time for an oil change..by no means is this review directed to Lamar ... Read More

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DealerRater - Aug 20, 2026

I have purchased 6 vehicles from this dealership wit Lamar Gresham being our salesman...He was awesome every time we were there and the buying process is great!!! The only negative i have is service and trying to schedule oul changes...sometimes I've gone a week trying to schedule an oul change and has even had to contact Lamar on occasions to assist...then after Im there for the oul change I sit and wait almost three hrs which to me is a lengthy amount of time for an oil change..by no means is this review directed to Lamar Greaham because he is great... as a side note I just recieved a call from the service manager with an apology for the trial of setting up appointments and a solution to rectify this going forward...Have been a loyal customer since our first purchase and they have renewed my faith and respect for this dealership...awesome group of people

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I purchased my vehicle from Classic Hyundi in Hamoton. The newport news sales man literally threw 3 sets of keys at me instead of taking me to the vehicles. I threw them back at him & told him to go to Hell

Professional, took care of my situation, sent me on my way in no time Kept it short, simple, and professional

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It was quick and easy, from scheduling to pickup. I'm glad I chose this location.

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Larry was super nice and helpful. The whole service took about eight hours. I dropped my car off at 9:45 for just an oil change and I got a call to pick it up at 5:15. It was supposed to be a complementary service and I had to remind them that I bought with southern but for some reason, there’s no record of it

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This company packs on $2000 of add-ons that they say cannot be removed that are unwanted, making a $55,000 vehicle go to $60,000 very quickly with their unreasonable dealer fees and packages that “can’t” be removed.

Dealer website shows a price with optional equipment. Went into dealership 7/27/26 and dealer refused to remove optional equipment when we stated we didn’t want it. If it’s not optional then why advertise it as optional.

Arrived at the dealership but garage doors didn't open. Went inside, service advisors were not overly friendly.

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Very friendly Very friendly, nice waiting area, fairly quick with service Very friendly, nice waiting area, fairly quick with service, great with updates and prompt checkout

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This review is for the service department. This is the second time I've dropped my car off at the dealership to be taken care of. Last time it was diagnostic and didnt hear from anyone and couldn't get ahold of anyone for 2 weeks. This time I had an appointment at 915 for recall repairs, was told 2-3 hours to be completed. Didn't hear from anyone so I called around 230, the prerecorded answering system is horrible not useful at all. Then on hold for an actual person, eventually get someone in sales. They tried getting a hold of someone ... Read More

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Google - Jul 14, 2026

This review is for the service department. This is the second time I've dropped my car off at the dealership to be taken care of. Last time it was diagnostic and didnt hear from anyone and couldn't get ahold of anyone for 2 weeks. This time I had an appointment at 915 for recall repairs, was told 2-3 hours to be completed. Didn't hear from anyone so I called around 230, the prerecorded answering system is horrible not useful at all. Then on hold for an actual person, eventually get someone in sales. They tried getting a hold of someone no one answered and he left my name with them. So my services are being done for the car but with answering phone calls or even getting any answer on my vehicle is really bad, this is the only reason I gave a one star.

I deeply regret having to leave a negative review, but if I could, I would give negative stars. This review is specifically for the Service Department and my service advisor, Joey Duncan. We initially scheduled a service appointment, only to wait several hours before being told that no appointment had been recorded. We were forced to reschedule two weeks later. At the rescheduled appointment, I brought my 2022 Hyundai Elantra in for a maintenance light and routine service. I was shocked to receive a bill of nearly $200 for what amounted to a basic oil change. The cost was never discussed or ... Read More

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Google - Jul 14, 2026

I deeply regret having to leave a negative review, but if I could, I would give negative stars. This review is specifically for the Service Department and my service advisor, Joey Duncan. We initially scheduled a service appointment, only to wait several hours before being told that no appointment had been recorded. We were forced to reschedule two weeks later. At the rescheduled appointment, I brought my 2022 Hyundai Elantra in for a maintenance light and routine service. I was shocked to receive a bill of nearly $200 for what amounted to a basic oil change. The cost was never discussed or approved beforehand, and the invoice included heavily marked-up oil charges along with an additional $23.47 "miscellaneous shop supplies" fee, separate from the standard shop supplies charge. I encourage other customers to carefully review their itemized invoices. Equally disappointing was the lack of communication throughout the visit. I waited in the service center for over three hours, only to discover that my vehicle had already been completed. When I brought this to Joey Duncan's attention, he stated that he had accidentally texted the wrong phone number. He only offered an apology after I asked for his name. This experience reflected poor communication, a lack of professionalism, and little accountability. I understand this review will likely receive an automated response stating that someone will reach out. Rest assured, I will also be contacting the dealership directly. I hope management responds responsibly, takes accountability for these issues, and works to improve the customer experience so others do not have to go through the same frustration.

This was my first experience with Southern Hyundai, I was using another dealership on peninsula due to I purchased my vehicle in VA Beach. I choose to come to this deal ship for my maintenance. Staff friendly and efficient.

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The Dealership is very clean and prompt with completing services. However, the Technicians are not friendly and come across as unconcerned and rude. The Technicians gives the impression that they don’t won’t to be bothered.

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Southern Hyundai provided great service. I like their honesty. Great people. Planning to come back again.

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This Hyundai didn't check or change my oil for over eight months despite me bringing it in for servicing several times. I even asked why my app kept saying the car needed to be serviced and they said "idk we don't have anything to do with the app" I've called the service manager Derek Phillips several times and still haven't heard back from him. This is not even the frist time this dealership lied and deceived me, but it will be the last. I will be taking my car to Hampton Hyundai for now ... Read More

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Google - Jun 26, 2026

This Hyundai didn't check or change my oil for over eight months despite me bringing it in for servicing several times. I even asked why my app kept saying the car needed to be serviced and they said "idk we don't have anything to do with the app" I've called the service manager Derek Phillips several times and still haven't heard back from him. This is not even the frist time this dealership lied and deceived me, but it will be the last. I will be taking my car to Hampton Hyundai for now on.

He was very knowledgeable and took care of everything we needed! He kept us in the loop to what was going on with our vehicle!

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Always receive excellent service from all associates. It is a pleasure doing business with Southern Hyundai.

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There was no communication at all and I had to go to the store after multiple attempts of not being able to reach them and I had to reach out to corporate. They didn't even call to give me a loaner or let me know my vehicle was done

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I took my car in for a State Inspection and I needed repairs done. Larry kept me apprised of the work, costs and when my car would be ready.

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Quick. Efficient. I arrived early for my appointment and they were able to fix my recall early.

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Chris House at the main service desk is great Quick, efficient. Not much more to a say as it's only a 1-year old car.

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Very satisfied. They have provided excellent service since purchasing the vehicle. Best service from a dealership we have received.

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The staff was courteous and the service was efficient. My only suggestion is to make it clear if you're supposed to wait with your car when you arrive for the appointment or turn off the car and come in. I waited about ten minutes in my car until I decided to go into the service bay.

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Helpful friendly staff. More attention to details and better prep needed before handing car over to buyer is needed.

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Professional, friendly, expedite service Schedules are accommodating. The lounge area is clean. The service department is efficient.

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The recall items have taken forever to be completed in fact they still aren't t all corrected.

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I was happy with the oil change day of on Saturday, however I had to miss half days work on Monday due to low oil. I had to purchase a qt of oil to make it to dealership. I lost 240.00 that day because of the low oil. I then waited for 1 hr 45 minutes only to be told there was no leak even though they added a half quart on top of my quart. They did reimburse me for the quart of oil, but I lost money from work and nearly 2 hrs of my time I can't back. Not sure ... Read More

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DealerRater - Jun 19, 2026

I was happy with the oil change day of on Saturday, however I had to miss half days work on Monday due to low oil. I had to purchase a qt of oil to make it to dealership. I lost 240.00 that day because of the low oil. I then waited for 1 hr 45 minutes only to be told there was no leak even though they added a half quart on top of my quart. They did reimburse me for the quart of oil, but I lost money from work and nearly 2 hrs of my time I can't back. Not sure if the oil plug was not put on properly, but 1.5 it's low after an oil change is not acceptable.

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Excellent as always I was 45min early, my appt was fir 10:30 I thought it was for 10 am, vehicle wad serviced and I was out around 10:30

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I've been having issues with my car for months and the service department has been terribly uncommunicative. They were supposed to replace a cosmetic defect on my steering wheel of my new vehicle, but after doing so, somehow the horn stopped working. After repeated returns to the dealership and waiting weeks to get necessary parts, they not only didn't fix my original issue OR the new one until months later, but actually caused minor damage to my car that they also had to repair! All the while, I tried and failed to get in contact with the service ... Read More

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DealerRater - Jun 19, 2026

I've been having issues with my car for months and the service department has been terribly uncommunicative. They were supposed to replace a cosmetic defect on my steering wheel of my new vehicle, but after doing so, somehow the horn stopped working. After repeated returns to the dealership and waiting weeks to get necessary parts, they not only didn't fix my original issue OR the new one until months later, but actually caused minor damage to my car that they also had to repair! All the while, I tried and failed to get in contact with the service department via the number provided, and they almost never answer. I'm truly shocked and disappointed by the lack of quality and competence shown by this team. UPDATE: I'm updating my review months later just to give one additional star for the service manager, Robert. He did his best to fix all of my issues despite repeated issues and took care of all the problems and defects with the vehicle, including one I hadn't even asked for. I still feel the regular service team is very uncommunicative and not very professional, but the management at least is better and deserves praise for genuinely doing everything they could to fix all of my issues, which I appreciate.

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Everyone was very nice from the time I got there until I was finished. The service was excellent!

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Very helpful in an emergency Very helpful squeezing me in when I had an emergency repair pop up. They were able to get my car fixed in a timely manner.

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Did a great job in performing the work needed on my car in a courteous and timely manner.

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Normally I get great service but this time, I’m nit a great fan. Took over a week to get my car back. During that time, never got one phone call saying what the delay was. Repeat calls to the service desk and leaving messages for the service manager resulted in no calls returned. To top it off, check engine light came on within 10 minutes of leaving the shop. They did send a tow truck to pick my car up. Car has not been running right ever since. Finally got another appointment to drop it off but hesitant because I ... Read More

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Google - Jun 17, 2026

Normally I get great service but this time, I’m nit a great fan. Took over a week to get my car back. During that time, never got one phone call saying what the delay was. Repeat calls to the service desk and leaving messages for the service manager resulted in no calls returned. To top it off, check engine light came on within 10 minutes of leaving the shop. They did send a tow truck to pick my car up. Car has not been running right ever since. Finally got another appointment to drop it off but hesitant because I can never get anybody on the phone and I always have to go up to the shop to get an answer on what’s going on with my car. Their new phone system sucks but to be fair. This is the first time I’ve had issues with the dealership, but this one to me is a major issue.

Staff had a bad attitude. They charge fees for engine-problem inspections while outside garages offer such checks free of charge.

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I enjoyed the condiment the place was very clean and the staff was excellent always

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Amazing service and great communication. The team really goes above and beyond to make the customer happy!

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Everyone was straight forward. Larry communicated well, was very timely with quotes, parts and service appointment. Great experience overall as usual.

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Everything went well and they found another recall on my vehicle and fixed that also

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Put air in my tires I do not remember the person name but he put air in my tires.

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The maintenance team is very good but no one answers the phone in the service Dept.

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It was a busy day in the service department but I felt I was still served in a timely manner. The availability of snacks and drinks is fantastic. It's a clean environment. The employees are courteous and friendly. I'm really happy I decided on a Hyundai vehicle again!

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They do a great job. I appreciate their value. I like the car too.?? I love you.??????

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Good customer service and nice waiting area Robert was very informative and helpful and very pleasant

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Overall good Our experience at the hyundai dealership with service was overall a good experience

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I got a nail in the tire on a brand new vehicle. Larry Fowler took me in check the tire and all is well. This is why I came back to Hyundai. I did not have an appointment, but he prioritized my business over everything. It was a pleasure.

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I got an airbag warning light with my wife and kids in the car on a long road trip. SHNN agreed to take a look on a Saturday with limited staff and no appointment, and got me back on the road within 30 minutes. Thank you, Larry, and thank you SHNN!

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Carter and his team went above and beyond to find me the exact car I wanted, including the color, interior, and trim!

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Excellent and fast I arrived little bit late but they were able to take me . They took the car for check and it was chance for me to wait in the lobby which has coffee and internet access to finish some work . Life is easy with you guys . Thanks

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My experience at Southern dealership is always good. The wait time is reasonable. The service that I've received at Southern dealership each and every time I've taking my vehicle has been great.

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My experience was excellent! I asked some questions and Mr Chris answered all of them.

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Very professional through n truly want to resolve issues???? Felt my issues and concerns were important n attended to

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Worry free experience. Timely and professional. Loved that they noticed my inspection expired and went ahead and took care of that. Thumbs up all day

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Service person left without telling me my car was ready. Wasted an hour waiting. No one wears name tags visible so can't tell you who

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They always do good work I have been going there since 2005 they have always taken good care of me

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Wish there was a little more detail about what this appointment was since this was my first one. Especially since I had just replaced my wind shield wipers and then you replaced them as well.

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Great accommodating service and very professional. Have been very pleased overall with the service we have received over the past three years.

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I have no complaints when I bring ny car in for servicing or to be fixed

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Have no problems with the dealership, but the service on my vehicle was very poor. Had to take it back because they forgot to replace some stuff and now my vehicle is vibrating more than it ever has also not happy with contacting the dealership because every time I call and leave a voicemail, I don’t get through and I don’t have a phone number to reach anybody so I’ve had to go up to the dealership twice to find out the status of my car.

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Great Great experience got me right in and was out of the dealership before I got comfortable

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Great courteous service The service department representatives were very helpful. The waiting areas were comfortable and accommodating.

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Everyone is kind, friendly and helpful. Robert apologized for it taking longer than expected. Very sincere

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I came in to browse the lot after considering a couple of different kinds of cars and wanted to check out the Tucson. My first contact was with Kevin who offered to set up an appointment with the next day at the office was about to close and offered to help with transportation as my last car had been totaled and that was a challenge. Due to unforeseen circumstances I was placed with Shayne the next day who was helpful without being pushy and did a great job getting us in a brand new car within our strict budget. Everyone ... Read More

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DealerRater - Jun 6, 2026

I came in to browse the lot after considering a couple of different kinds of cars and wanted to check out the Tucson. My first contact was with Kevin who offered to set up an appointment with the next day at the office was about to close and offered to help with transportation as my last car had been totaled and that was a challenge. Due to unforeseen circumstances I was placed with Shayne the next day who was helpful without being pushy and did a great job getting us in a brand new car within our strict budget. Everyone we dealt with including Carter and Anton was personable, respectful and professional. After test driving on Thursday we came back on Friday to do paperwork and were in and out in less than 2 hours. Probably the best car buying experience we've ever had!

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I told dealership when making the appointment and when arriving for the appointment that I would be waiting for it. I arrived as the first customer of the day for a lube and filter change and tire rotation and to fix loose hardware in the lift gate. The vehicle wasn't touched for nearly 2 hours when the car sent a notification to my BlueLink app that the doors were unlocked. The total time I spent at the dealership was 3+ hours. I wasn't informed of the status until I inquired on my own. To be fair, when my car was ... Read More

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DealerRater - Jun 6, 2026

I told dealership when making the appointment and when arriving for the appointment that I would be waiting for it. I arrived as the first customer of the day for a lube and filter change and tire rotation and to fix loose hardware in the lift gate. The vehicle wasn't touched for nearly 2 hours when the car sent a notification to my BlueLink app that the doors were unlocked. The total time I spent at the dealership was 3+ hours. I wasn't informed of the status until I inquired on my own. To be fair, when my car was complete and I was completing the paperwork it was then explained that the dealership was short on technicians that day and Mr. Bradford gifted me the front wiper blades I had requested. I do believe (and hope) this was an anomaly as the service I've received at this location throughout the years has been world class and one of the primary reasons for deciding to purchase this vehicle there.

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Greeted almost immediately. Fast friendly service. Excellent waiting area. Dealership was very clean and updated.

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My interactions with this service department, and actually all the employees I have met there, have always been positive. Everyone has been kind, courteous and attentive. I have full confidence in the service department. They are always responsive and prompt.

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Quick and efficient. Mr. Bradford answered my questions and sent me on my way. I came into the dealership and was met by Mr. Bradford. My car immediately went back and was returned in under an hour despite the number of people in the waiting room

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I thought I had an appointment but I guess when I booked it online it didn't go through but the gentleman who waited on me still waited on me.

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Good experience but a written diagnostic report was not given to me with all the check points of the inspection

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Great experence I will be back in the future for service when I need it.

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Friendly staff, very communicative. Quicker than expected Explained everything that was wrong with my car with me, and what my options are. He didn't make me feel pressured to make a decision right away.

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I have purchased 5 vehicles over the course of the last 8 years. No problems until now. I took my car in for a state inspection last week only to be told I needed an appointment. I complied and made the appointment only to be told that I would have to wait two hours, which i couldn't due to another appointment. Iwas given the option to make another appointment. This has been my dealer of choice and I drive over 62 miles one way for service. While I have been extremely pleased with the service staff in the past, the person who ... Read More

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Google - Jun 2, 2026

I have purchased 5 vehicles over the course of the last 8 years. No problems until now. I took my car in for a state inspection last week only to be told I needed an appointment. I complied and made the appointment only to be told that I would have to wait two hours, which i couldn't due to another appointment. Iwas given the option to make another appointment. This has been my dealer of choice and I drive over 62 miles one way for service. While I have been extremely pleased with the service staff in the past, the person who i worked with on both occasions appeared to be more concerned about texting on his phone than meeting my service needs. I'm having doubts about coming back and -- as I indicated -- I will find another.