Customer Testimonials
The service department seem to have done a very well job on the 2003 Santa Fe
Got me in promptly took care of any issues cat did ouch fifteen words suck
Very quick and efficient the last 2 times I have been there Inhad no appointment and still I was seen with a short wait time.
The staff in the service department of this dealership have gone above and beyond more times than I can count and have looked after my 2015 Sonata more than any other shop I've worked with and I've bought 19 cars in the past 18 years. They are amazing!
I always receive excellent service from Southern Hyundai. I highly recommend the dealership to anyone.
I don't know much about Newport News dealer.but I absolutely Loved Chesapeake dealer were I bought the Car. Jeff has been perfectly Hospitality to me. I Thank him for his Hospitality. Everyone is very nice @ Newport News dealership. Thanks
Always fast and does a great job. I make an appointment and I don’t wait long.
The staff at Southern Hyundai Newport News are truly amazing. I was able to get an appointment quickly. Making an appointment online was easier than I thought it would be and I believe the staff truly cares about all of its customers. I definitely recommend and this is my second car that I’ve purchased from them.
I dropped my car off for an oil change. This was the first time my car was taken back right away and was completed in under an hour. Highly recommend and will be back for sure.
The staff was friendly and professional. I would recommend them to my friends and family.
Have always gotten good service here. The only dealership I've ever used for service that I know I can actually trust.
Dealer never me fail me as customer and I’m very satisfied with my service advisor which is Jeffrey Moien no problem always polite and helpful, excellent.
Chris House and all the members of the service department that I interacted with over the course of a week were nothing but professional and knowledgeable and helpful. I will definitely bring my vehicle back to this dealership (which I didn’t actually buy the car from) in the future for any issues. They even resolved some recall issues that I was not aware of.
Just purchased my 2021 Chevy Tahoe form Southern Hyundai Newport News and I love it. Mason (Selesman) was very helpful, no pressure and willing to help with any of my questions.
Fast, courteous and professional. Fixes it right the first time every time. Larry is great!!!
Service was quick easy and professional. I enjoyed the waiting in a clean waiting area for the short time I was there.
Their service team always does a great job and is part of why we buy cars here
Southern Hyundai service department has been excellent for my auto needs every time. Highly recommend it.
Friendly and respectful staff. Made sure to tell me about the issues I had with my car without trying to upsell me for things I did not need. They even made sure to get the factory recall done on my car that I did not even know about.
Completely satisfied except of course charges!!!! Love my Hyundai! The service personnel were exceptional. No complaints!
Took vehicle in for Recall, The work done quickly and car returned in timely manner.
Professional,Friendly atmosphere is welco.ming Joel remembers he sold us our car & stops by the waiting room to say. H
They have treated me right from the first time I walked in. Awesome group of people.
Always friendly. Service department is always ready to help as soon as you walk in. Chris House is one of a very few people I trust to do exactly what I want and if anything comes up he explains to me how best to take care of it. I have to give you’re service department 10 stars out of ten
Always good service good group of service members nice clean waiting room and good coffee
Jeff always takes excellent care of me. I recommend him for service man of the month. Excellent job. He puts customers first. His motto should be customers first because that’s what he does.
Always up front with the customer and ensures all work to be completed is clearly identified to the customer. Excellent service and staff.
Routine oil change and tire rotation. It took longer than expected. Almost 2 hours to complete
Jeff is one of the best advisors at the dealership... Along with Catherine the customer service is superb...... They are great at helping me with the warranty that I purchased through Southern..... Keep up the good work.... Derrick is also great at managing the service department
Always does an outstanding job always very helpful and courteous been going there for many years for my service trust them completely
Professional quick and explained everything very helpful he was an asset and very good and easy to talk to
Fast efficient with attention to detail.Will definatly be going back next time I need sevice.
Associates were polite and prompt. Service was quick and .accurate. Facility was clean and and friendly.
Second time there Friendly staff Quick turnaround Thank You! Will used again in the future
Always helpful, efficient and friendly service from Southern Hyundai Newport News. Jeff is a great asset to the team.
A yellow warning light came on while I drove to work. I called Southern Hyundai and they were able to look at my car the same day and found I had a wire unplug. They plug it in and didn’t charge me for their service. They are great in my book!
Pleased with service. No further comment.. Why do you need 15 word minimum? Thank you.
I took one of my vehicles in for regular maintenance and the service tech was very thorough with making sure that my car was properly serviced/maintenance for my upcoming trip. Thank you very much h for everything!!!
This where I bring my car for service. I have yet to find a reason to doubt the truthfulness of their diagnosis or work performed.
Customer service was excellent. Needed to plan for repairs but did not get copy of quote.
Friendly, helpful, consistently good customer service. I know my car will be taken care of in a timely manner.
I was able to communicate with our sales representative, Chris C for several days before going up on Saturday. He helped make the process easy and stress free. Before we drove away in our new Elantra, Chris showed us several features in the Bluelink app and linked to our cell phones to the car's Bluetooth. A tip of the hat to everyone but especially Chris.
I have trusted this Hyundai dealer for my car purchases and service for many years. I would highly recommend them to anyone interested in a car purchase or service.
Courteous operators when making appointments,when you roll into the service center you are always met in a very professional manner every time I come in. Way better than Casey Kia!!
Always takes care of my car. They go out of their way to be helpful.
Quick, simple and easy. My vehicle was handled with care. Was treated with nice friendly service.
Very courteous, professional, and kept us informed along the way. Place was very clean, waiting area very comfortable. Service was prompt and taken care of in a timely manner. We're very pleased with our experience at Southern Hyundai. It's what we remember we got before when it was Hall Hyundai, but better, since this is September 2024 and where other places (like Planet and Foundation Hyundai in the Denver area) are absolutely the WORST, Southern is a breath of fresh air. Thank you!
Very courteous, professional, and kept us informed along the way. Place was very clean, waiting area very comfortable. Service was prompt and taken care of in a timely manner. We're very pleased with our experience at Southern Hyundai. It's what we remember we got before when it was Hall Hyundai, but better, since this is September 2024 and where other places (like Planet and Foundation Hyundai in the Denver area) are absolutely the WORST, Southern is a breath of fresh air. Thank you!
Derrick and his team were very attentive and thorough with the vehicle check they performed. I would recommend this service department! Great job!!
closest hyundai dealership to my house so it’s convenient and services usually don’t take more than 1 hour
U all are so awesome when I need something done u all fast getting it done thank u for your Service
Jeffrey always gives outstanding customer service and is very accommodating. Even when I observe him speaking to other clients his interaction is professional and consistent. Great job!
Courteous people, great service. Minimum wait, first class all around. Would recommend this car dealership and service to friends and neighbors
We have a Santa Fe and a Sonata and have always received great service here
I was able to get an appt in a few weeks compared to Williamsburg where I would've had to wait a month and a half.
Very helpful, nice, pleasant. Help me to understand about my cars problem maybe. Willing to work with my schedule.
Check in was easy and wait time was less than expected, which is always a win!
Chris and his team are amazing! Dropped off and picked up the next day.....they fit me into the schedule.
Visited dealership for complimentary state inspection. Honored my appointment and got me in and out very quickly!
The service I have gotten from this dealership has been good and people have been helpful in providing me great information about my vehicle.
Hyundai Newport News is the best dealer, good place. I will refer family and friends
The dealership is clean, the waiting area is comfortable and includes many amenities. Jeff is a fantastic employee as well. He’s always honest, respectful, and diligent. I bought my Hyundai from priority but I take it to southern because of Jeff and the trust that I have for him. Trust is a rare thing in the automotive industry and Jeff’s character makes the entire dealership look good.
Very nice service manager and good Oil change and tire rotation prompt. Thank you very much.
I was able to come in ony schedule appointment and able to drop off my car and they where very nice and fast. Customer service was very friendly and very helpful.thank you guys for everything you guys do. God bless you all
Wait time was according described and service performed in a satisfactory manner. No issues identified
Most times I’m 15-30 minutes early to my service appointment because customer service is great..
Service was quick performed promptly service writer was friendly and listened to all my needs
Service was excellent. Solved my headlight issue and completed my state inspection. This is my new service center.
Went to the dealership for my first complementary oil change/tire rotation. Everyone I dealt with was very pleasant and accommodating! They completed the work faster than they quoted. Jeff was awesome and I will definitely return even when it isn’t free!
Everything went well! They took care of my vehicle. My truck was done in the amount of time that was expected.
Came her for an oil change. Customer service was great and my wait time wasn't too long. I would recommend this location to others.
Didn’t expect to get my car inspected and repaired without appointment but did! Fast service comfortable waiting area.
Excellent customer service it was quick and I'm 💯 satisfied I will surely recommend them
I have been very pleased with the customer service of complimentary oil changes and state inspections. I was very pleased with the care I received on plugging a tire for me this last time as well.
The service that I'm provided always is professional not to mention kind and respectful.
Great job on the State inspection but gave no recommendations on anything else if needed and why I gave a 4 out of 5 rating
The entire experience went well. All of the employees were polite , courteous and professional. Thank you!
Jeffrey has always been honest and very professional and the service department is lucky to have someone like him. Thanks! J.Miller
Even though they couldn’t find the problem ( not their fault) they were very friendly and didn’t make it seem like you wasted their time and invited me back if the problem reappeared
Good service as alwYs i do Planon returning at a late daye all the bexy
Went in for a diagnosis, got diagnosis and will replace part myself. $500 for crank sensor go brrt
The staff is very polite and friendly. The service time wasn't long. The staff offered to do the inspection along with the scheduled appointment.
Newport News Hall Hyundai salesman asked if I was looking to buy another car and I told him no the facility was clean
They have great customers service and do great work. I have not had any problems taking my car there.
Best Hyundai dealer in the area. Quick turnaround for routine service. Effective and timely recall repairs.
The service was very great and it was done very quickly. Thank you'll for everything!
Visiting my son and in VA for the first time. Southern Hyundai got me in for an oil change before my drive back home to Ohio. Thanks so much! God bless you all. Staff was pleasant and professional from my initial call until I checked out. Thanks again 😊
I was always updated in timely manner. Jeff was great to work with. My repair ended up being less complicated than what I was told by another shop. Happy customer.
The service I had done on my Veloster was done quickly and Jeffrey Moien was very professional and helpful!
Derrick is awesome always gets me in and out and I get excited service always every time I come in for service 🙌
A pleasant place. Great customer service! Great waiting room! Outstanding overall 👏 Explain everything to my understanding!
Staff is friendly and efficient. Very trustworthy and knowledgeable service team. Wait time was very reasonable. I will definitely be back again.
First class service every time! Very happy with the service and the written report as to what had been accomplished. Will definitely come back and again and recommend to my fellow Hyundai owners.
Always great service at Southern Hyundai. Jeff is always friendly, polite, courtesy and accommodating to the needs of his clients.
Southern Hyundai always provide the best service everytime I go. I have 2 vehicles. Good job to Jeff Moen and his service team.
I will not be going back. Horrible customer service. Very minimal updates on a car they had for a month and a half.. their diagnosis they still weren't sure what was wrong with the car but it could be the catalytic converter which would only cost $3000.00 to fix. And, that was with the 30% off from corporate. I'm done with them. Good luck!
Mike S explained everything to me about the car. He was very helpful in my decision. Chris B explained everything in the financial terms
Chris B. And Logan M.
Quick and efficient car buying process! Great service and fantastic customer service provided by Chris Beck and Joel!