Customer Testimonials
I had a great experience doing my purchase. Everyone was friendly and welcoming and helpful.
Mike Saab, Chris Clifton, and Mike Beck made buying my new Santa Fe a pleasant process. Buying a new car can be stressful and I really appreciate their willingness to work with me to meet my vehicle needs and budget. Thank you!!
Vanessa couldn’t be a better salesperson this is my 2nd car from her she is knowledgeable patient and genuinely wants you to get the best car for you not just to make a deal.
Great service. No issues. Fair price. I will be back for future services. Thank you!
I have unexplained charges on my bill. They were supposed to take care of a recall issue on my vehicle and did not.
I’m so grateful for Southern Hyundai. I had been recently having issues with my 2015 Sonata. Jeff got me scheduled to have a diagnostic performed on my vehicle. My vehicle was diagnosed and I was provided a fix 3 days before my scheduled appointment because I had to do an overnight drop off. My vehicle was also repaired before the end of the week. I really appreciate the sense of urgency and quality of communication provided to me while my vehicle was in the possession of the Southern Hyundai service shop. I would genuinely recommend Southern Hyundai service to anyone looking ... Read More DealerRater - May 20, 2025
The service was fast which I am not use to from other Hyundais. They gave in depth information on each step on everything they were doing with my car !!
Always receive good service from this dealership. I have a 2010 Genesis Coupe 2.0T and they service it like it's brand new. I will, as long as I'm in the area, drive the distance to have my vehicle serviced by them.
Just bought my new Hyundai Tuscan Limited Hybrid. Excellent experience. Joel was wonderful and very helpful.
They knew what I needed done to my Toyota Jeff helped me understand what was wrong with my front end of my car
They took us in without an appointment on a Friday no less. They immediately diagnosed our problem and had the vehicle ready for pickup by 2 pm. Great service. Give them a shot.
Arrived without an appointment. Car had dash lights on .was seen quickly and treated with respect
The service department has always served me well. This time was no exception. It was fast and reliable.
E x c e l l e n t C u s t o m e r Service
I have an oil & filter plan with my Hyundai and I was in and out under 45 mins.
Great service! Jeff is a great service manager. He always makes sure that the customer is satisfied with their service needs before they leave.
Had a great experience with the service department for a same day oil change! Will definitely be coming back!!
Great experience buying a new vehicle with Southern Hyundai, Mike and Chris were great to work with!
The sales department is very helpful all the time with any issue you may have with your vehicle. That’s why I love going to Southern Hyundai dealership.
Outstanding service!! Called and received same day service. Service provider was amazing and responsive. We will definitely make Southern in NN our primary care provider.
Completed needed service in a reasonable amount of time. Professional and courteous while interacting with us.
This was by far the easiest , straight to the point no BS deal I have ever done . The whole process was so simple Mike Smith was really helpful with any questions I had . He wasn’t pushy or rude , great guy . Finance manager Chris B. Was the best finance manager I have ever dealt with . Finance managers tend to by kinda pushy to buy certain item they offer , but Chris B. Knew our situation and was really straight forward and not pushy at all . Definitely will recommend this dealership to my friends and family .
Very professional staff. Great experience.
The service for my 2016 Hyundai Tucson went well and I’m glad to have gotten my car back in the same day ! Many thanks Southern Hyundai in Newport News!
My experience was stress-free and pressure free. Best experience I've ever had with the dealership.
Thank You Your friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends. Keep up the good work!
Outstanding service from Jeff Moien. I also received my car inspection without having to come back a week later.
My experience with Southern Hyundai Newport News was smooth and professional from start to finish. The staff was courteous, knowledgeable, and attentive throughout the entire process. They took the time to answer all my questions and made sure I was comfortable with every step, whether I was browsing, test-driving, or finalizing paperwork. Overall, it was an stress-free and positive car-buying experience.
Great customer service. Came in after service center hours and the team still allowed me to leave with my car and pay the next day. Thank you!
Very clean. The employees were attentive and the service was quick. I was greatly surprised by this location.
They were awesome. Very attentive and listen to what I wanted and did not try to push me to get things that I did not want. Michael Smith was so knowledgeable on the vehicle. Set it up for me with my phone and then covered all the features. He has reached out a few times to make sure everything was good and to see if I had any questions or concerns
My car wasn't actually serviced the way instructed from the night drop. Then the service manager, when I tried to explain, got a slight attitude about the situation. It wasn't for my salesman, who he pawned me off on, who figured it out, I still wouldn't know what to do or how to get it fixed.
Awesome they took care of my occupation problem gave me a ride home and kept me informed of status until completion
Very kind staff and welcoming. Lamar is a great guy to be taken care of by and very patient specially with my mom on our second visit. The process to buy a new car here was a bit longer than expected compared to my experience when buying a new vehicle at other dealers but Southern more than made up for it by having a friendlier staff. Also high five to the big guy who continuously interacted with my 6month old Daughter (sorry forgot your name) he made a big highlight of my visit. My mom was also looking to getting ... Read More DealerRater - May 10, 2025
They were very kind and quick at getting my service done while also good at communicating with me. The only downside is the price, but they do good work.
Very pleasant people to deal with and I appreciate the timeliness on having inspections completed.
Southern Hyundai is focused on fast, friendly, fair customer service that is at the least, a few steps ahead of other car dealerships. I would recommend their business to anyone!
Chris B and Sierra K both helped explain all the paperwork and made this an easy purchase!
Brought in my vehicle due to it not starting.. looked at the TSB and realized a recall on my engine. Within less than two Whatever the xxxx that word is please weeks my engine was replaced and running smooth again! Jeff was very communicative and informative!
It was the easiest transaction in buying a car ever... He was very honest and knew a lot about the car... then showed us how to use functions we never used before
Always good service.
Went in for annual inspection - finished within an hour! Much faster than I expected.
Great service, friendly workers and done on time. I’m very happy and I will refer a friend.
They were great very timely and nice people
Very helpful and willing to go the extra mile! Definitely recommend for any auto work that needs to be done!
Jeff was able to assist me without an appointment. The customer service was professional and speedy.
Great. Jeff is always very helpful and I have never had a problem with anything at this dealership.
5 I love stopping by for small problems! Since the changing of the name, no one answers the phone
I was very happy with our service, being the first time we used the dealership. I will return when specialized repairs are needed for our 2 Hyundai's
Hyundai experience was excellent in that they took care of my vehicles with no problems. I expected it to take longer than 2 months but was very surprised at how quickly they took care of it! So far all is great with the vehicle! My associate handling communication s with me and dealership was not very informative. He repeatedly said he would call me, never did. I called weekly checking on my vehicle. He was always short and brief when we spoke. Not very informative. Other than that, i would definitely recommend Southern Hyundai to my friends!
They did a great job. It was much speedier than last time I came for an oil change. Everyone was very helpful.
Great job on approval just felt could have gotten payment down little more But the ease of signing papers was awesome
had an appointment and I was met immediately by staff. car was inspected and oil change and I was done in less than hour. very friendly and competent.
Absolutely great experience here, Sierra K got me in the right direction. Would very much recommend stopping here for any auto needs! Thank you team.
Very satisfied I'm very satisfied with the repairs of my vehicle. especially when I was late, and they still managed to get my car repair
Always excited service 🤗 ☺️
Great customer service. Jeff was customer oriented and friendly. The wait time for my vehicle was not long.
Service manager followed up with dealer to get the safety system repaired free of charge for me. I really appreciated his service.
Welcome me in..ask me what was up with the car and had it check and everything was said to be good and out the door I was to go...in and out...thank you
The wait was great and the service was excellent N no This is so ridiculous!!! You are going to b make me never do this again!!!
I have a rating of 5 stars due to outstanding customer service with the purchase of my new "used" 2022 Honda CRV EXL which was the ideal vehicle I was searching for my daily driving needs. Shane & Logan from sales gave me the best deal imaginable for what I needed and Chris in finance sealed the deal with the affordable payments for the loan as well as an extended warranty for peace of mind. The icing on the cake was getting two small cracks in the front windshield repaired with the approval of the senior salesman (I don't ... Read More Google - Apr 30, 2025
I keep getting the answer that they can’t replicate the issue, therefore they can’t do anything. They don’t even try any diagnostics that make sense to even try to delve in and solve the problem. At one point they almost gave me back our year old car that had just overheated saying there were no problems. Cars don’t overheat for no reason. Three issues like this and all three were treated the same.
5 It got my car working again at the time, and the steering wheel was no longer tight. Most of all I liked that I could use the aux and USB port now
I requested information, got contacted very quickly and next thing I know I was at the dealership. LaMar was excellent! He listened to what I was looking for, came back with options, and worked with me to get to where I needed to be at. Sierra took care of F&I and she was super kind, sweet, and made sure I left happy and taken care of. Excellent experience overall and definitely will recommend to anyone looking to get a new vehicle.
Jeff has the best customer service. He’s always attentive and friendly. He get’s straight to the point.
Chris B. and Lamar were very helpful. They made the process of buying a car very easy!
Lamar and Chris B helped us out and got us in and out as efficiently as possible. They were kind and patient with my 3 year old and the showroom is comfortable.
Jeffrey is always great...Always have an awesome customer service... I always go to this dealership all the time without an appointment because of my job. But everytime I come in here Jeffrey is always great and always have an awesome customer service. He always look out for me.
they did an excellent job! They were able to determine the cause of my problem, get me permanent information and get it taken care of with speed, attention to detail and excellence! I would 100% recommend (and have)
Thank you to everyone at Southern Hyundai for making the buying process a breeze! Shayne, Justin and Chris were phenomenal. Thank you to everyone for taking the time to get me into the car I wanted, at a price I could afford!
The best customer service I have ever experienced. Keith the GM has a staff that treats you with courtesy and importance. Derrick, the service manager, goes out of his way to take care of you in a fair way. The staff that works with Derrick...top notch.
Excellent service quick attendance and knowledgeable service representative, I appreciate there quick work and courteous atmosphere
Chris and Shayne were very awesome they really are the best at there job. They were very professional and I appreciate there service.
Chris C and Shayne.. are top notch!
Everything there is awesome! They should all get pay raises! I go there every time!
Always great I am always treated as a valued customer by all the service reps.
I have owned my Hyundai vehicle for several years and have always serviced it at Hyundai of Hampton (Classic Hampton Auto Mall). However, due to multiple examples of declining customer service (e.g., long time service advisors leaving the company), I decided to give Southern Hyundai a try.
Overall, I am very satisfied with the service received at Southern. I was able to schedule a car service appointment online at Southern Hyundai for next day service. Final price was less than the online estimate. The service advisor (Chris House) was courteous and knowledgeable. The dealership service area was immaculate. My ... Read More DealerRater - Apr 28, 2025
I prefer Jeff when I need my car serviced. I think he is very knowledgeable, direct and I appreciate the humor he will throw in from time to time. I can tell he tries to work with the financial aspect of his customers as car services can get costly and this particular visit, he and my insurance company worked flawlessly to get my car fixed fast and affordable to me.
Courteous.and friendly. have clean surroundings, have snacks and drinks, remembers me, attentive to my needs.
Great . Had an appointment. I didn't have to wait long. Would recommend to anyone who needs service.
Professional and personal ! Easy to make appointment. Pleasant environment and great employees. Highly recommend
Easy to book appointment. Quick inspection and friendly atmosphere. My go to for auto concerns because I am comfortable with their concerns
Great customer service. Jeff is always excellent. Arrived early for my scheduled appointment and was immediately seen. Glad to have purchased the vehicle here due to great service department!
I like they move right along servicing my Car., I was getting a key fob programmed and they fixed a couple recalls while I was there, that I was unaware of. Happy all done at once.
Everyone is always friendly and the service staff are great at getting your vehicle back as quickly as possible
Everyone at the service department is always very diligent and eager to help very friendly and professional. Usually I can get an appointment when I need it and usually the wait is not long.
Taken my 24 Kona here the last 2 times and each time is pleasant. Waiting area clean and lots of options to keep guests comfortable. I love that they even have complimentary snacks for us to choose from!!
i had a wonderful experience and lamar and chris b was very helpful of getting me my first car to finance. they helped walked me through the process and i just had a overall good experience. thank you guys
Excellent Service. Explains the service that will be provided for the car. Very friendly service. And great customer service and great timing.
Very attentive Believe in taking care of their customers. Friendly, polite group. Great customer service
Chris was very helpful and applied a coupon for me and was able to get parts under an extended warranty. Car was done very quickly too